Frequently Asked Questions
We know that you love VHB and have so many questions that we thought it would be good to put together this page to help answer some of the more common questions we get. If you have any questions that have not been answered, please contact us
Q: Can I buy online
A: Yes you can buy online and even choose free in store pick up. Just select in store pick up when you are at checkout. Please note that you have 7 days to view/ pick up the item. As long as it's not a sale item, you can return it if it's not exactly what or how you imagined. Our site is hosted by Shopify's secure technology. So you can feel secure buying online.
Q: I have some vintage furniture. Do you also buy furniture?
A: Yes we are always looking for quality Mid-Century Modern in very good condition. We do not buy new items which are mass produced in big box stores or most items made post 1980. That said everything is on a case by case basis. There are times we would love to add the right antique to our assortment. Also we are completely enamoured with Paul Evans! The best thing to do is email us pictures and we will tell you if it is something we would consider for our store. For more details on what we buy, read our selling to VHB page.
Q: Do you deliver?
A: Yes we have several delivery options for you to choose from. We can even do same day door to door anywhere in the GTA. Please note that we only coordinate the delivery for you. The delivery service you select schedules and is responsible for determining the final delivery cost.
We also have other delivery options throughout Ontario. All other mainland Canadian locations, outside of Ontario, we crate ship. Crate shipping is when a specialized 3/4" plywood and 2" X 4" crate is built specifically for your item(s). Styrofoam insulation is then wrapped around the interior of the crate and your item is bubble wrapped and placed in the crate. Contact us and we can give you more details, options and a specific quote. At this time we do not deliver outside of Canada. For more details Click HERE
Q: Do you accept returns / return policy?
A: We stand behind our items and offer returns within 7 days of purchase and your receipt on all full priced vintage furniture. During this pandemic we have taken our refund policy to 21 days on full priced furniture bought during this extraordinary time.
Discounted items, accessories and custom items are final sale and not refundable.
Custom sofas and chairs have a lifetime warranty on the frame and springs along with a 5 year warranty on the foam and a 1 year warranty on the fabric. These are warranties against defect with normal residential use. As these are custom items, they are final sale and not refundable. However they are covered by an extensive defect warranty.
Our live edge products have a lifetime warranty against defect. Given proper care, use and conditioning, they should last a lifetime. As they are custom pieces, they are final sale and not refundable.
Q: Do you require a deposit for custom sofas, chairs and live edge/ reclaimed products?
A: No all custom work must be paid in full prior to work beginning. This includes sofas and chairs.
Q: I have a table/ chair/ stool I want refinished. Can you give me a ball park?
A: We wish we could. But we just can't there are many factors which can affect the price of the refinishing. The best way to obtain a free, non binding quote is to email us pictures and we can start the process. Please Contact us here.
Do not bring items for refinishing into the store unless Maureen has agreed to begin work on them.
Q: How does payment work for refinishing?
A: Maureen will provide you with a quote range for the work involved based on your pictures. If this meets your expectations, we require a non refundable 25% to reserve your spot. An additional 25% is due when the item is delivered or dropped off for work to begin. At this time, an in person assessment is done by Maureen to finalize the quote. The remaining balance is then required prior to pick up/ delivery. Please note that the refinishing estimate may change if, through the process of doing the work, additional unforeseen factors become apparent. You will be contacted to review and approve any additional charges before the additional work is started.
Q: Do you do upholstery?
A: Yes we offer upholstery services on dining chairs and small armchairs. We do not offer upholstery services on large items such as sofas. Please note that due to the level of effort involved, upholstery is very rarely going to be less expensive than buying new. If you are thinking of reupholstering something just to save money, have a rethink.