Shipping policy

We want you to be happy with your purchase and with your experience shopping with Vintage Home Boutique. We also understand that getting the item you love into the perfect spot in your home is extremely important. We have 3 furniture delivery options, depending on where you live.

Greater Toronto Area (Hamilton to Oshawa and North to Barrie):

Delivery is handled by a local white glove delivery service and starts at $125 for the first item with an additional $5 for each additional item on the same delivery. There are additional fees for: assembly, walk ups beyond the second floor or buildings without elevators - Yes there are still some left! We also have another option for those who can assist and want a lower delivery fee.

All other Cities in Canada:

Shipping is exclusively handled through major carriers from Toronto to your destination. Please note this is door to door service only as all items are crate packed and pallet shipped. Furniture items have a wood crate with insulation built to the specific size of the items you purchased. The items are them bubble wrapped and are shipped in that wood crate on a pallet. For added protection your items are insured. Please note this is door to door only. You must be able to bring the items into your home. Generally this process is 15 business days. Shipping times and costs will vary due to your destination

Always feel free to Contact Us and we can give you a specialized quote for what you desire.

Please note:

GTA white glove deliveries must be scheduled within 7 days of purchase unless previously arranged. For items held longer than 7 days without previous agreement, there is a non-refundable, $200 retrieval fee.
For GTA white glove delivery, we only connect you with the service provider. The delivery service schedules and is responsible for care and condition of the product once it leaves the store.
At this time we do not ship outside of Canada and the US.

With all deliveries:

Clients are responsible to ensure all items and pieces are removed from the truck
Do not sign for the delivery as acceptable if there is an issue. note all the issues on the form the service provides you. Claims are to be directed to the delivery service within 24 hours of the item arriving in your home. Failure to do so will likely result in your claim being denied by the service. Vintage Home Boutique Ltd. can not support your delivery claim in any way.
We know these are heirloom pieces and as such have partnered with reliable and trustworthy organizations that offer reasonable rates. All of our delivery and shipping services are fully insured and bonded. Once an item leaves our store it is the responsibility of the delivery service until it arrives at the clients home. Any issues with the items are to be handled directly with the delivery service.